Busia Sugar Industry Limited employs over 1100 people, drawn from all regions of Kenya with a further 1200 seasonal workers also employed. The Company is also accredited by the National Industrial Training Authority, (NITA) and offers internship, management training programs as well as attachment to students in various courses available thus offering indirect employment of up to 3000 individuals.

Busia Sugar Industry Limited has an active agriculture department with highly qualified staff whose mandate is to oversee cane development and cane sourcing to ensure that the company has a sufficient supply of quality sugarcane as a raw material. The department has a customer care branch that works round the clock to ensure the clients are given satisfactory and good services in terms of timely payments to farmers, swift response to arising issues among other functions.

Busia Sugar Industry Limited is one of the largest producers of Brown Sugar Companies in Kenya. It has the most modern equipment being maintained by highly trained personnel thus making it very competitive in the market. It is often referred to as ‘The Kenyan Giant Miller’. Even though it started milling in March 2019, the company has already taken up the market by almost half, maintaining a customer base of about 2000 large scale wholesalers and other 500 small scale wholesalers and shop owners.